First up, before I say a word, lets address the new look. Not sure about this theme, but thought it was time to switch things up a little bit. So bear with me here, things might get a little funky for a while. OK, glad that’s taken care of.
So, back to me, that’s what this is all about after all, as I am reminded time and again by a very dear friend of mine.
As I sit typing this out, in real-time as it flows out of my brain, the first thing I realise is “damn, I can type pretty darn fast, without looking at the keyboard, without thinking about where I need to hit next, it just flows. I guess if it didn’t then I would probably not write blogs as it would take foreeeeeverrrrr! However it seems that that is not always the case and I will get onto that shortly.
Let’s get you all up to speed on how things have been since training ended. The first notable thing is pass-out. Finally in full uniform, and surrounded by my nearest and dearest, the day was amazing. I don’t say that lightly, and have to admit it went far beyond my expectations. I know i keep saying it, but I really feel like part of a family in my new role, and that will continue to become apparent as I write more I am sure .
The setting was of course at work, and I was able to introduce my best friends to my bestie at work, and we all got to spend some time together as a complete group. It felt important to me for everyone who is special and close to me to know each other, and see that each of them has a place in my heart, and a role in my life. And I hope deep inside that they can all lean on each other at times too, regardless of if the situation is about me or not.
After seeing my line manager and being invited to show my guests around my workplace, it was time for the pass-out ceremony. All sitting in the same room, with my training cohort, trainers, line management, senior officers and of course my guests. I felt SO proud to be a part of the day, and even prouder to be joining the workforce after proving my worth over the past 12 weeks. Standing up to receive my certificate from the Deputy Assistant Commissioner was a very proud moment for me indeed.
Formalities over, it was time for food and fun, and we were lucky enough to have been joined by a 64 meter turntable ladder to have a look at and experience. If you know me, you know I love big machines, and this thing is no exception. Giving an amazing view of London from the top, and getting to see the expanse that I will now play a role in protecting and helping in their worst moments.
Once the day came to an end, we jumped in the car, popped home and headed off to Wales for a few days to relax, before coming back to London for my first tour as a qualified member of staff. Training is one thing, but being in a live environment, and dealing with real incidents and events is something totally different. But OMG I love it!
Was I nervous? Duh, of course I was. Not knowing what to expect is all part of it. No one in the role will ever tell you they have heard it all, or are ready for ANYTHING, because neither statement would ever be true. But do I feel confident enough to listen, gather information, seek advice and get the right help on its way as quickly as possible? ABSOLUTELY!
This isn’t about knowing it all, or having all the answers. It is about being part of a well oiled machine, having access to a wealth of information, and having good people to lean on for advice. No two calls are the same, and after just one tour, or three shifts ranging across all the hours of the day, during fireworks weekend, I can say with absolute certainty that I did not once take a call the same as anything else I had taken already. Similar incidents, yes of course. But it is the interaction with the individual that makes each call so differently.
London has a huge population, consisting of people from all walks of life. From wealthy to the homeless, from all corners of the globe. Covering all ethnicities, religions, languages etc. Not to mention the state of mind of the callers can massively influence how the call goes. From simple things that needed a little care and reassurance, to larger incidents requiring robust instruction, careful questioning, and a lot of behind the scene actions, I think we covered it all. Not to say there is nothing more to experience, because there is, and I look forward to helping in those matters too.
Grateful, humble, polite, confused and down right abusive, I had the opportunity to speak to people from all areas. Treating each one as an individual, giving each the same treatment, and of course making sure I took the best course of action for them in their situation. Matters like this are a great leveller. Knowing someone is having a bad day, and is in need of your help is all I need to treat them with respect regardless of how they choose to present themselves in the moment.
Sitting here now on my second rest day, I am enjoying feeling relaxed enough to write this, and at the same time energised enough to want to share my stories (within guidelines), to show people just how great the role is, and how thankful I am to be in this position. This time last year I was miserable, introvert, and completely unaware of how shitty I felt. Being made redundant turned my life around, for the better.
Setting me on this path of self exploration, and opening my eyes to not only what I really wanted to do, but also the opportunities I had to make those dreams a reality. Now I sit here, proud of my achievements, happy with my choices, and excited for what the future brings.
For the record… I in no way think I know it all, believe I am ready to be set free on my own on the floor, or have the knowledge or abilities to deal with any situation. But the great thing is, I don’t think I need it all either. Of course experience will help me become quicker and more efficient at what I do. I will have to lean less on others for the main part of the calls. It will also give me the confidence to feel much more prepared for whatever comes next. However, I vow to always remain humble about my role and abilities, keep my mind open to new information and training, and adapt as the world and risks change around us.
The things I have experienced over the past three days are just the tip of the iceberg, and there is so much more to come. I am sure my closest friends will hear lots more about it all, and for that I thank them in advance.
In the meantime, I am going to use this entry to hold myself accountable. Not only do I promise to stick to the vows I have made above, I also swear something else.
Now that I have my toes under the desk at work, and have a VERY structured routine for work shifts at work, I now vow to turn my attention to myself, and get back to a level of fitness I am happy with. The past few weeks have been very relaxed physically, and I know my fitness is suffering a bit. Proven by a short ride on Zwift today.
So, from my next tour, I am going to ensure I look after myself mentally and physically. Taking time for myself, scheduling exercise in to both working and rest days, and most of all, get my arse back on a bike and riding outside. It has long been my crutch, and hope it will continue to be. Burning off negative energy, getting out of my own head, and breathing fresh air in nice open places.
Right, that said, I am off out into the chilly winter afternoon.