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OK so as this letter says, this is my first involvement in this debt, until now my sister has been good enough to deal with mums affairs.

However... Right at this very second I am angry and offended by the language used in the letter. Yes I have agreed a payment plan, but never was a date discussed. And yes a sum is outstanding, but this is Day 1 for me, so mention of debt collection agencies etc in their first written contact with me is somewhat OTT.

I know it is a letter to my sister which I am cc'ed in on, but maybe as first contact they could have gone to the effort of writing to me separately, maybe even emailing me to first check a suitable payment date.

I am sure most will think I'm over reacting, but this has been a farce from Day 1 with this funeral director, with misinformation, and a number of other issues which I won't go into right now.

Friendly family run business..... Hmmmm

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