The feeling I have been waiting for for a while now, and it has finally arrived. Sitting at the desk, taking calls, making calls and speaking to staff is all starting to feel a lot more normal. Far less fear and peril of the unknown, and now just more like curious of what the day will bring.

I am starting to feel far more confident about things, and how the room works, dealing with processes and working things through from start to finish. That is not to say that I am not faced with “what the heck” moments each shift. I don’t think that day ever arrives to be fair, but those with more experience are far less surprised at some of the calls than a newbie like me.

I guess the main thing here is experience and repetition of calls and processes. Just like in training, the more time you do something, the more natural it feels, and muscle memory plays a big part in all of that.

I cannot start to explain how good it is to finally feel that I can do this. I know I have flip-flopped from positive to negative, but hopefully I have flopped for the last time. From here on in I will read back here if I have another flippidy flip and reassure myself that I CAN do this, and any doubt should be put aside.

Like I say, every day there is something that teaches me something new, a new way of doing something, or a role that we carry out that I would never have even considered. Not to mention the sheer number of repeat calls of various types.

I am starting to realise that this is a really boring entry, but I needed to make note of this moment so I stop beating myself up over low moments.

All that said, I still get nervous at the start of each tour, and again at the start of each shift, but I am kinda happy about that as it’s keeping me humble and grounded. I actually don’t want to start to take things for granted. For now the excitement of it all keeps me on my toes.

Right, that’s it, boring entry over!